Digital Trends in Financial Services

Right from customer services to machine learning, from artificial intelligence to mobility; the finance industry is being modified from complex, time-consuming operations to a more simplified structure and right at the helm, leading this transformation lies the revolutionary FinTech companies who are challenging the incumbents. Financial services companies need to transform, or risk being disrupted.

In this training, we review the digital trends in financial services and how they can be used to the benefit of the service provider and customer. These new innovations hold great promise for the financial services industry in both developed and emerging economies. The ultimate goal is to provide customers & clients with a better experience. This requires creating an innovative, robust & secure platform which is ready to meet the expectations of empowered and tech-savvy customers.

Learning outcome

• Learn how financial companies can realize greater digitalization benefits
• Develop an understanding of FinTech innovation
• Understand how FinTech startups are disrupting the industry
• Understand key transformation areas (user experience, data-centric culture, Blockchain, Cryptocurrencies, attracting talent, regulation, automation and innovation)
• Assess your digital maturity and readiness to change
• Understand the Future of Banking through APIs to enhanced customer experience

• Understanding how Robo advisors can grow revenue

Target Audience

• Chief Financial Officers,
• Financial Managers,
• Directors, Heads, Managers, Strategists,
• Senior Executives and partners of: digital, digital strategy, digital marketing, digital solutions, digital transformation/innovation, digital platforms, digital banking, e-business, mobile banking/payments, social media, online/internet services and omni-channels working in banking and financial services companies,
• Fintech start-ups,
• Insurance companies,
• Investment management firms
• Card providers.